Many employers look for specific personality types to fit certain roles. … Get solutions Get solutions Get solutions done loading Looking for the textbook? Your company’s policy gives you the authority to make that decision. Use the information covered in the chapter to decide how you would react, based on your own personality type, to each of the personality types in a customer situation when the customer is returning a faulty product and wants cash back, not credit toward a future purchase. After you have determined your personality type, do the following:Assume you are a CSR interacting with each of the following personality types in a customer service situation: a) analytical, b) driver, c) amiable, and d) expressive. Visit any of the websites listed there for a free assessment of your personality type. What is your personality type? Go to and find the Web links for Chapter 2. For a CSR position, for example, they might look for someone who is an Amiable and has these general tendencies: cautious and thoughtful hesitant until they know people well, then affectionate and caring very literal and aware of the physical world uncompromising about personal standards diligent and conscientious organized and decisive. This problem has been solved: Solutions for Chapter 2 Problem 1DMW: Free Personality Test for CSR PositionMany employers look for specific personality types to fit certain roles.
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